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LBC #28 Beehiiv partner, CRT report, ChatGPT vs Superusers?, How to get your metrics right, and save your community from stale.

LBC #28 Beehiiv partner, CRT report, ChatGPT vs Superusers?, How to get your metrics right, and save your community from stale.

+75 job opportunities, 20+ events, one pro story, new podcast episodes and resources.

Francisco Opazo
February 23, 2023

Hello! Community Pros 😊

We are pumped to send the first issue with our new partner Beehiiv. If you have feedback for the experience of this newsletter, please share it!

It feels like an A.I week, right? Investors found a new toy where to put their money. In the meantime….

The Community Round Table is pushing its annual state of community report. Fancy participating? Go for it HERE.

On that note, our beloved Richie has shared the article: ChatGPT vs Superusers, showing with real data how AI can beat humans. Duh? It’s worth an effort to read the article. Full of surprises!

A common challenge remains: how to get our metrics right and showcase the success of our community strategy. Common Room is covering it this week. (Have you noticed their level up in the quality of content? Or is it only me?

Personally, when it was Tribe, I was not a fan, but they have made big changes in their platform, enabling so many features for Enterprise Communities that they deserve a treat this week. How to embed a Bettermode forum on your site or application?

Putting together your community strategy, programs, operations, events, and content is a massive effort, so much preparation only to get started. Please Don’t let your community get stale by The Community Round Table.

CMX is gradually returning to its usual pace, and this CMX MasterClass is a nice confirmation. Check the latest one about Mastering the Community Growth Funnel. (Lots of Discord talking, small spoiler!)

A few updates from Talkbase: Community Applications are now live!

Hivebrite published: How to create the best member experience.

From Yurii, Community Life #35 with Stephanie Nakano.

Phew! That’s enough for an ‘intro’. Let’s do this!

💌 With love Francisco and Led by Community Team.

Adrian Speyer - The Stories from Community Pros

Weekly Stories from Community Professionals just like you!

www.ledby.community/stories/adrian-speyer

On Twitter this week…

If you want to improve a community, start with great member research.
We do a lot of member research for our clients to understand members' needs, desires, and pain points. This gives summarises research easily.
Q: If this was your community, what would you focus on?
#CMGR
— Richard Millington (@RichMillington)
3:11 PM • Feb 2, 2023

📰 Great stuff from this week!

Why Community Building Requires Social Media: How to Build a Brand of Value | Talkbase.io

In our latest installment about why community building requires social media, we will uncover how to build your brand to bring value to your community...

talkbase.io/blog/why-community-building-requires-social-media-how-to-build-a-brand-of-value

6 Books for Community Builders - Orbit

For almost two years, I’ve run a book club at Orbit. Here is a short list of some of our favorite community building books from our club. There aren't many books for community builders, but these are the best of them.

orbit.love/blog/books-for-community-builders

ChatGPT vs. Superusers – What Our Data Showed

Over the past month, we’ve been putting ChatGPT to the test to answer two questions. 1) How might ChatGPT threaten the work of community professionals? 2) How might ChatGPT be useful to the work of community professionals? The... #communitymanagement #onlinecommunities #onlinecommunity

www.feverbee.com/chat-gpt-in-communities

Community ROI: metrics and insights to showcase success to stakeholders and executives | Common Room

The why and how of demonstrating the return on investment of a user community, including challenges to overcome and key metrics to show the impact on the business.

www.commonroom.io/blog/community-insights-executive-teams

Embedding a Forum: The Ultimate Guide to Maximize Community Engagement

Learn how to enhance customer experience and improve engagement by embedding a forum into your website or app. This guide will show you how to choose the right platform and embed it correctly.

bettermode.com/blog/embedding-forum

Don’t Let Your Community Get Stale

Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience changes on a quarterly or annual basis.

communityroundtable.com/state-of-community-management/dont-let-your-community-get-stale

Mastering the Community Growth Funnel with Amber Atherton

Amber Atherton's Masterclass on the Community Growth Funnel is now available to watch, so tune in and learn how to use the key concepts of Community Quadrant and Community Funnel!

cmxhub.com/cmx-masterclass-recap-mastering-the-community-growth-funnel-with-amber-atherton

Talkbase Feature Release: Community Applications | Talkbase.io

We're excited to announce the Community Applications feature is now available! Community Applications allow you to create a custom application form...

talkbase.io/blog/talkbase-feature-release-community-applications

📰 More resources for you

How to Build a Community Outside Social Media

How to reject social media norms and build meaningful connections in your private community.

businessofcommunity.co/how-to-build-a-community-outside-social-media

How to Create the Best Member Experience

Here are five ways to keep your members happy, engaged, and coming back to your community!

blog.hivebrite.com/how-to-create-the-best-member-experience

Avoiding Transactional Relationships in Community Building: A Guide to Authentic Connections

5 tips to help you build more authentic and lasting connections with the community you’re developing.

adielcloudnuesmeyer.medium.com/avoiding-transactional-relationships-in-community-building-a-guide-to-authentic-connections-1913bf69dcd6

Building a Support Community: Strategies for Impactful Engagement

If you're like me, support communities are probably your bread and butter. They are not always the sexy thing, but they can save a lot of money and bring in big time advocates. Over the years, I've built a few of them, e...

chrisdetzel.com/blog/f/building-a-support-community-strategies-for-impactful-engagement

Question Everything (and Watch Your Community Thrive!)

In my last blog post, I suggested “asking questions” as one of the methods to learn how to speak “developers’ language”. But actually, we…

olgakoenig.medium.com/question-everything-and-watch-your-community-thrive-5c6e64026ee2

How to be an effective community manager remotely

Working remotely can be difficult sometimes, specially when you have to manage a community. Here are some tips to work remotely.

www.threado.com/resources/how-to-be-an-effective-community-manager-remotely

Running a paid communities does not mean putting profitability first

It’s still a community, and community is a people business

medium.com/@rosiesherry/running-a-paid-communities-does-not-mean-putting-profitability-first-3210ee86da98

🎙️ New Podcast Episodes

Ep 53: Finding the Right Fit: Identifying and Serving the Right Members — Shana Lynn

Just the other day I was chatting with someone who's been through my program. She was struggling because her retention rate had dropped slightly from 98% to 96%. Hello? Amazing.

www.shanalynn.com/

Building Community in Open Source with Floor Drees

Floor and Corey also discuss the complexities of maintaining an open-source project and what goes into keeping an open-source community healthy and thriving.

www.lastweekinaws.com/

How being product-led has helped Murtaza build a passionate community for Heartbeat by Beginner Maps

It combines the powers of Slack, Notion, Luma, Meetsy, Zoom and other platforms that community builders often need to stitch to get a functioning community.

anchor.fm/beginnermaps/

The Widest Net: 019: Why Humor and Play Are So Critical in Community and Organization Building with Jeffrey Harry

“Play has no results, right? You're not focused on your results. You're simply taking the risk of jumping into the pool of uncertainty” ~ Jeffrey Harry

sites.libsyn.com/413642/

Community Life #35 with Stephanie Nakano by Community Life

Welcome to Community Life! Here we talk with the community experts about their lives, and today our guest is Stephanie Nakano, the best Halloween decorations designer, food expert, mom of two sons, nails kinda girl, an all-things Internet fan, and a super-experienced community leader for tech startups

anchor.fm/communiverse/