Community #5 – Valentina Ruffoni, Community Builders Guide 2, shoutouts, podcast episodes and more.

Create or mature your member & customer enagement strategy with advice from the blog. Built on 15 years of online community engagement experience.

The more research we do, the more I’m convinced most community professionals completely misunderstand how members use their sites and what they feel about them. I say this having sat through hundreds of sessions where members show us how they use the community. This... #communitydesign #research

The difference between a network and a community and how can you help your members make better connections.

Are you a teacher wanting to pivot to community management? Here's why it's the ideal career change.

Being a community manager is challenging, yet fun – but many of the best practices behind creating a good community event program have not been shared out loud...

The roles of the Community Manager and the Social Media Community Manager are distinct. Both represent the brand, but one is a brand ambassador and one acts as the brand itself. It’s important to think through the different goals, metrics, and desired outcomes for each role to ensure you have the right people aligned to these efforts.

Today I’m excited to share that Devocate has become part of the Common Room family! All the developer relations insights, resources, and job opportunities that we’ve created together at Devocate will live on through the Common Room blog. And many of our community-building conversations will continue to thrive in Uncommon, the community for DevRel and community leaders hosted by Common Room.

The agenda for CMX Summit 2022: Thrive is available now. Check out our exciting lineup of speakers, panels, and more!

The 2022 State of Community Management report shows community programs’ increasing ability to connect participation to business outcomes.

We spoke with the founder of Inside Out Awards, Emma Sexton, about the motivation behind the awards, her B Corp journey and why community is so important.

Community builders rely on trust — how to reinforce this trust with security, safety, compliance, and privacy.

In a recent webinar with BMC Software’s Matt Laurenceau and inSided’s Remco de Vries, we discussed how to go about building your community team. Matt shares his biggest takeaways from his 25 years of community experience on bringing in extended teams, which department community should sit under, and what characteristics to look for when hiring […]

“What are the biggest things you tell companies to watch out for when they come to you with the idea of ‘I want to launch a customer community’ for the first time?” — Udit Lakhotia

Mary Lightfoot shares how online communities can effectively approach accessibility in their member programs.